Frequently Asked Questions
Everything you need to know about your K-Beauty journey with Quia.
Are all your products sourced directly from Korea?
Yes, 100%. Every product at Quia Korean Beauty is sourced directly from authorized distributors in South Korea to ensure total authenticity and freshness.
How long does shipping take?
Standard shipping typically takes 3-7 business days. We also offer express shipping options at checkout if you need your skincare essentials sooner.
What is your return policy?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on items that have been opened or tested.
Do you offer samples with orders?
We love helping you discover new favorites! Every order includes a selection of complimentary K-Beauty samples based on current availability.
Are the products cruelty-free?
Many of our curated brands, such as COSRX and Klairs, are proudly cruelty-free. You can find specific ethical certifications listed on each individual product page.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.